How Moody’s Drove Maximum L&D Impact Through Innovative Learning Approach
Overview
Moody’s, a leading financial analysis and services company with over 14,000 employees across 40+ countries, partnered with goFLUENT to revolutionize their language learning approach through Moody’s University. This initiative aimed to democratize learning across their global workforce while fostering effective communication and decision-making standards.
57%
increase in active learners per quarter
70%
increase in non-assigned learning
1122
new active learners
270
average increase in learners per quarter
40+
countries connected
The Challenge
As Moody’s expanded its global footprint, it recognized the critical role of effective communication in delivering business insights and fostering trust. The company faced key challenges:
Limited scalability of previous language learning solutions
Fragmented learning access across its workforce
Low engagement and participation in existing programs
How goFLUENT Helps
Corporate License Scalability
Moody’s aimed to democratize learning by eliminating participation barriers caused by capacity limits in their previous solution. goFLUENT resolved this with a Corporate License, providing company-wide access to personalized language training and dedicated HR support. This scalable solution empowered Moody’s to deliver tailored, high-quality learning experiences while boosting engagement and simplifying access for both employees and HR teams.
Seamless Integration & Streamlined Access
Moody’s prioritized accessibility by ensuring employees could learn anytime, anywhere, and on any device. goFLUENT’s seamless integration with Moody’s University, including partnerships with Skillsoft and Percipio, provided a single, user-friendly portal for all learning needs. This streamlined access eliminated multiple platforms and logins, enabling learners to study effortlessly at the office, at home, or on the go via mobile devices.
Maximized Learner Engagement
With support from goFLUENT’s Customer Success Managers (CSMs), Moody’s identified learner demographics, gathered actionable feedback, tracked progress, and maintained regular communication with employees. By leveraging data-driven insights, the team crafted targeted messaging and tools that emphasized the value of language learning. This strategic approach significantly increased participation, fostered sustained engagement, and utilized popular messaging platforms to keep learners connected and motivated.
The Results
The program successfully demonstrated that raising learner awareness significantly amplified the effectiveness of digital language learning. Within 8-9 months of implementing the new communication strategy, Moody’s recorded a remarkable 1,122 new active learners, with a 57% quarterly increase—equivalent to around 270 additional learners per quarter. Strategic internal communication also drove a 70% surge in non-assigned learning, as employees voluntarily engaged with the platform due to its accessibility and ease of use.
Employee feedback highlighted enhanced communication, improved cross-cultural collaboration, and a positive learner experience. Many participants reported applying their newly acquired language skills to connect with global colleagues, reinforcing the program’s value.
By emphasizing accessibility and tangible benefits, Moody’s and goFLUENT transformed language learning into an engaging, meaningful experience. With these results, Moody’s aims to further expand the program, setting a bold target of enabling 20% of its workforce to master a second language.