Dedicated Customer Success Manager
Designated professionals helping learning leaders achieve training and development objectives
Make better-informed decisions in your language training
Gain expert advice from a dedicated customer success manager (CSM) to make better-informed decisions in your language training.
CSM acts as a consultant regarding different language training solution offerings and options to guide learning leaders in maximizing training ROI.
Align training to company vision and goals through business reviews
Business reviews are done weekly, monthly, quarterly, or annually to ensure alignment of the language training program to organizational and business objectives.
Dedicated CSMs have in-depth understanding of clients’ needs and goals and build consolidated reports presented to training managers on a regular basis.
Get training management support from start to finish
From demonstration and launch of the language training program to assessment and evaluation at the end of each training year, learning leaders are guided by CSMs.
Gain hands-on support in registration, invoicing, and other specifics about the deployment, management, and assessment of training.