How Popular Leverages
goFLUENT as a Catalyst
for Learning & Development

Discover the award-winning approach to
language training that reduced skill gaps
by 42% within 6 months

Victoria Thorpe

Comporate Learning Startegy
Supervisor Popular, INC.

Amplifying the Employee Experience through Empathy

How does Popular, one of the leading North American banks, accelerate their employees’
professional development with humanity and empathy?

Offering language learning to amplify communication
proficiency, confidence, and collaboration delivers real
outcomes. Service quality and enjoying communication
are foremost, as Popular demonstrates.

Popular’s empathy-centric approach to language training resulted in a:

1.1 average increase

in proficiency level within 6 months

30% higher

than their self-study only group

This is exactly why Popular, Inc.’s human, innovative,
and budget-smart approach
won them a
Gold at the 2022 Brandon Hall Technology Awards.