How Popular Leverages
goFLUENT as a Catalyst
for Learning & Development
Discover the award-winning approach to
language training that reduced skill gaps
by 42% within 6 months
Victoria Thorpe
Comporate Learning Startegy
Supervisor Popular, INC.
Amplifying the Employee Experience through Empathy
How does Popular, one of the leading North American banks, accelerate their employees’
professional development with humanity and empathy?
Offering language learning to amplify communication
proficiency, confidence, and collaboration delivers real
outcomes. Service quality and enjoying communication
are foremost, as Popular demonstrates.
Popular’s empathy-centric approach to language training resulted in a:
1.1 average increase
in proficiency level within 6 months
30% higher
than their self-study only group
This is exactly why Popular, Inc.’s human, innovative,
and budget-smart approach won them a
Gold at the 2022 Brandon Hall Technology Awards.