With Guillermo’s recent promotion as Head of Region, he now handles a diverse team with members from Venezuela, Russia, and France aside from guiding over 200 frontline learners assigned to him through the Amazon Career Choice Program.
Putting empathy in language training, learning alongside global learners
Q: Let’s get to know you. What is your role in goFLUENT? What does your role entail?
Also as Learning Advisor in charge, I take care of different fulfillment centers from Amazon. This helps me be continuously aware of the needs of my team members and also work in a much more collaborative way with them because we have very similar responsibilities: get in touch with all of our learners, help them with any issue, solve their doubts, and keep them motivated to achieve their goals for better understanding of English language.
Q: On top of your work, you also started taking classes through goFLUENT one month after you joined us. Why did you decide to do so?
Guillermo: I am interested in improving my English skills. I have meetings in English with my manager and other goFLUENT departments and I would like to do it better and feel more comfortable. Another very important reason why I am interested in my English lessons is to understand how my learners are taking classes and see the same thing that they are seeing and understand their side and the challenges they are facing.
Q: How was your language learning experience?
Guillermo: It was amazing. I enjoy practicing conversations with my trainer. I have learned a lot in the classes like how to answer questions, how to get through a business meeting, and also how to express myself effectively.
Cultivating diversity & inclusion among co-workers and learners
Q: What is the most amazing about working with diverse teams and clients in goFLUENT?
Q: On the flip side, what’s the most challenging thing about the diverse working environment? How did you overcome this?
Q: What do diversity, equity, and inclusion (DE&I) mean to you?
Guillermo: Diversity is about different perspectives of people, equity is that everyone deserves to be treated in the same way, and inclusion is “to provide everyone an EQUAL voice.” One example of this is with my learners. A lot of them are elderly people, so they didn’t grow up with technology like us, and we have to be patient to understand that although this is the situation, they have the same opportunities and rights to learn as any other person.
I think that goFLUENT is able to support DE&I within the company because on our team itself, we have different cultures and we promote everyone’s thoughts.
Q: Looking into the future, what do you want to achieve in terms of DE&I in the workplace or through goFLUENT’s mission?
Guillermo: I would like to build a team in which everyone feels comfortable. No matter where they come from or what language they speak, they can express opinions, suggest things to the team to make them grow, and share this with all their clients, students, and co-workers. My goal is that this thought can reach every part of the world and people understand that we believe in them.