Date Updated: 28 March 2022
goFLUENT is committed to protecting individuals from possible misuse of their Personal Data, protecting their right to data protection and privacy in compliance with the General Data Protection Regulation (“GDPR”), and other Data Protection Legislations, where goFLUENT operates.
- 1. Who We Are?
- 3. What Personal Data Do We Collect?
- 4. How Do We Collect Your Personal Data?
5. How Do We Use And Process Your Personal Data?
- 5.1 Through The Granting Of Your Consent
- 5.2. In Order To Take Steps Prior To The Engagement With Our Services
- 5.3. goFLUENT’s Legitimate Interest
- 6. Where Do We Process And Transfer Your Personal Data?
- 7. How Do We Secure And Store Your Personal Data?
- 8. Your Individual Rights
- 9. Links To Other Websites
- 12. How To Contact Us
1. Who We Are
goFLUENT Group SA (Route de Pré-Bois 20, 1215 Geneva, Switzerland) is the entity that primarily controls the Company’s website and acts as “Data Controller” as defined in the General Data Protection Regulation 2016/679 (hereinafter, “GDPR”).
As Data Controller, goFLUENT respects your privacy and we are committed to processing your personal data in accordance with the Principles and Responsibilities under the GDPR.
goFLUENT is committed to following the Principles of Article 5 of the GDPR for the processing of your Personal Data.
3. What Personal Data Do We Collect?
3.1. Personal Data
Personal Data means any information that directly or indirectly identifies you or another individual and which may include:
- Identity and contact details: Name, title, company name, job function, telephone number, email address.
- Technical and usage data: Information about how you use our website, including browser and device information (including IP address), time zone settings and location, browser plug-in types and versions, operating system and platform, and any other information you may have been provided to us and/or collected through cookies and similar technologies.
- Marketing data: Includes your preferences in receiving marketing communication from us.
3.2. Sensitive Personal Data.
goFLUENT does not intend to collect, use or process any Sensitive Personal Data for the delivering of our services through our website. To comply with our internal commitment, we ask you not to send us or disclose any Sensitive Personal Data (e.g., information related to racial or ethnic origin, sexual orientation, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background, or trade union membership).
3.3. Children’s Personal Data.
We do not intend our websites or online services to be used by anyone under the age of 16. If you are younger than 16, you may not register with or use this website. If you are a parent or guardian and believe we may have collected information about a child, please contact us at firstname.lastname@example.org.
3.4. Personal Data of Deceased Persons
Following the GDPR, where local Data Protection Regulations may provide for rules regarding the processing of Personal Data of deceased persons, we will respond to the rights the heirs might have recognized to exercise on behalf of the deceased person.
4. How Do We Collect Your Personal Data?
We collect Personal Data from and about you in various ways, including:
4.1. Direct interaction through this website: you may share with us some of your Personal Data by filling out forms or by communicating with us by email, phone, website chat or by using other media, e.g., when you request a free trial or demo, inquire about our products or services, register for a webinar or an offline event, download marketing content, subscribe to our blog, contact us, apply for a job opening or give us feedback;
4.2. Offline events: we collect information from you when you attend any of the events organized by goFLUENT or where goFLUENT is a participant;
4.3. Cookies and other automated technologies: as you interact with our website, we may automatically collect certain information through your browser or through your device, e.g., your IP address. We collect this Personal Data by using cookies, server logs, and other similar technologies;
5. How Do We Use And Process Your Personal Data?
5.1 Through The Granting Of Your Consent.
According to article 6.1 a) GDPR, goFLUENT uses and processes your Personal Data for the following cases and purposes:
To send You Updates And News To Market Our Products And Services
Subject to a respective provision and your consent, goFLUENT may use the Personal Data that you provided in order to keep you updated on the latest product announcements, latest updates on our blog, software updates and upgrades, special offers, and other information about goFLUENT’s software and services (including marketing-related newsletters) as well as events of goFLUENT.
5.2. In Order To Take Steps Prior To The Engagement With Our Services.
According to article 6.1. b) GDPR, goFLUENT processes your Personal Data for the following purposes:
To Provide The Requested Information And Services
When you request services from goFLUENT, we will use the Personal Data provided to us or entered on our registration form to process and to provide the requested services from us, such as access to our solutions. This may include necessary steps prior to entering into the contract, creating your user profile in our Solution, providing your billing information and providing responses to your feedback on your experience or concerns about our services.
5.3. goFLUENT’s Legitimate Interest
Each of the use cases below constitutes a legitimate business interest of goFLUENT to process or use your Personal Data. If you do not agree to this approach, you may object against goFLUENT’s processing or use of your Personal Data as set out below in Section 8.
5.3.1. To Communicate And Respond To Your Queries
goFLUENT uses and processes the Personal Data you provide to us to communicate and respond to your concerns and queries when you send us an email or contact us through our website forms to inquire about products and services and to acknowledge your feedback. This may also include conversation data that you may enter via the goFLUENT web presences, contact forms, emails, or telephone.
5.3.2. To Process Your Job Application
The data provided through our Career Section or through third-party public online sources (as stated in section 4.5) will be used and processed to evaluate your candidature for present job openings you have applied for.
The processing of your Personal Data may include your (i) first and last name; (ii) contact information, including postal address, email address, social media URL, and telephone number(s); (iii) employment history; (iv) professional and educational history (including diplomas and/or certifications you might share with us), and (v) language proficiency.
It may also include conversation data that you may enter through screenings via video calling, phone, and personal interviews.
In case your profile does not meet the requirements for our open positions, you give goFLUENT the right to store and process your Personal Data, including your CV and the data provided for relevant job openings in the future.
However, in case you prefer us not to store your Personal Data attached to your job application, please let us know by reaching out to us and asking for the deletion of your personal data.
6. Where Do We Process And Transfer Your Personal Data?
6.1. How Does goFLUENT Group Handle Your Personal Data Globally?
6.2. How Do We Share Your Personal Data With Third-parties?
goFLUENT may also share your Personal Data with third-parties. E.g. When we co-organize events with partners, you accept that we share your registration information to process your Personal Data. In such cases, your Personal Data will be processed according to GDPR.
Kindly note, that we do not sell your Personal Data with anyone.
7. How Do We Secure And Store Your Personal Data?
7.1. Data Security
goFLUENT has implemented appropriate organizational, technical and administrative measures to protect Personal Data within our organization. These measures include information security tools to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Data from loss, misuse, interference, and unauthorized access, modification and disclosure, you should be aware that no security procedures or protocols are ever guaranteed to be 100% secure from intrusion or hacking. Therefore there is always some risk related to Personal Data management.
7.2. Handling Data Incidents.
goFLUENT has established an internal framework which includes audit and procedures on how we handle and address your concerns regarding data breaches.
If you think there are any data breaches that have occurred with regards to your Personal Data that is connected with our services, please do contact us immediately and send us the details at email@example.com.
7.3. Data Retention
Where goFLUENT processes and uses your Personal Data as permitted by the GDPR, goFLUENT will store your Personal Data only for as long as is required to fulfill the purposes of processing your Personal Data.
We will keep your data for five years from our last communication with you. After that period of time, we will delete your Personal Data.
Kindly note that we might delete your Personal Data before that five years time lapse has passed, if
- you object to goFLUENT’S use of your Personal Data (where goFLUENT has a legitimate interest in using them),
- or you decide to withdraw your consent (where you consented to goFLUENT using your Personal Data)
However, where goFLUENT is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for goFLUENT to assert or defend against legal claims, goFLUENT will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
8. Your Individual Rights
If you have any requests to exercise your rights in connection with data protection as mentioned below, please feel free to contact us at: firstname.lastname@example.org.
We are committed to responding to your request within thirty (30) days.
8.1 Right Of Access To Information.
You can request from goFLUENT at any time information about which Personal Data goFLUENT processes about you.
8.2. Right To Rectification.
If the Personal Data that we process is incomplete or incorrect, you have the right to request their completion or correction at any time.
8.3. Right To Erasure.
You have the right to request the deletion of your Personal Data at any time. However, in case goFLUENT is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law.
8.4. Right To Restriction Of Processing.
You can request that goFLUENT restrict your Personal Data from any further processing in any of the following events:
- you state that the Personal Data goFLUENT has about you is incorrect, (but only for as long as goFLUENT requires to check the accuracy of the relevant Personal Data),
- there is no legal basis for goFLUENT processing your Personal Data and you demand that goFLUENT restrict your Personal Data from further processing,
- goFLUENT no longer requires your Personal Data but you claim that you require goFLUENT to retain such data in order to claim or exercise legal rights or to defend against third-party claims or
- in case you object to the processing of your Personal Data by goFLUENT (based on goFLUENT’s legitimate interest) for as long as is required to review whether goFLUENT has a prevailing interest or legal obligation in processing your Personal Data.
8.5. Right To Object.
8.6. Right To Withdraw Your Consent.
If your Personal Data is processed on the basis of your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.
8.7. Rights In Relation To Automated Decision And Profiling.
We respect your legal rights not to be subject to decisions that are based solely on automated processing of your Personal Data, including profiling, especially where such processing has legal or other significant effects on you. In delivering services to you, We generally do not use any automated decision making pursuant to the GDPR.
8.8. Right To Lodge A Complaint.
If you believe that goFLUENT is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which goFLUENT has its registered seat.
9. Links To Other Websites
This website may contain links to external (meaning non-goFLUENT Group companies) websites. goFLUENT is not responsible for the privacy practices or the content of websites outside the goFLUENT Group of companies. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.
10.1. What Are Cookies?
10.2. What Cookies Do We Use?
goFLUENT website uses first-party cookies which are as follows:
Essential cookies are used to store the preferences you selected to navigate through our website, for example, to access our contents. These cookies are necessary to the functionality of our site and expire after a maximum period of one (1) year.
Session cookies: are used to store the preferences you selected to navigate through our website. For example, the language settings. These cookies are deleted whenever you close the browser and do not collect any of your information nor collect information from your computer.
We also use third party cookies – cookies from third-party companies. We use these cookies for different purposes:
- For marketing, web analytics and statistics: We use Google Analytics to help us adjust our website to users’ needs; to measure your interaction with our website, to determine the number of regular visitors and how we can improve the reach of our website. These cookies don’t collect identifiable information of a user.
- For marketing purposes, we also use third-party cookies.
- Marketo: to store and track your interaction with our website and to link a visitor to the recipient of an email marketing campaign. It helps us measure campaign effectiveness to improve the quality of our services and our website.
- SnapEngage: tracks your interaction with the chat to offer support to you with your queries and questions.
10.3. Do Not Track Preference
The “Do Not Track” setting is set off by default in your browser. However, your browser may allow you to set a “Do Not Track” preference and you may also elect not to accept cookies by changing the designated settings on your web browser. You may refer to the link below to change the settings depending on the browser you are using:
12. How To Contact Us
You may send us your concerns and questions using the details provided below: