goFLUENT Datenschutzvereinbarung

Revision 1. Februar 2018

Der Schutz der Privatsphäre des Einzelnen im Internet ist entscheidend für die Zukunft des internetbasierten Geschäfts und die Entwicklung hin zu einer echten Internetwirtschaft. Wir haben diese Datenschutzerklärung erstellt, um unser Engagement für das Recht des Einzelnen auf Datenschutz und Privatsphäre zu demonstrieren. Diese Datenschutzerklärung beschreibt, wie wir mit Informationen umgehen, die zur direkten oder indirekten Identifizierung einer Person verwendet werden können (“Persönliche Daten”).

 

A. Allgemeine Informationen

Wann gilt diese Datenschutzerklärung?

Diese Datenschutzerklärung gilt für personenbezogene Daten, die Sie goFLUENT zur Verfügung stellen oder die sich aus den unten aufgeführten personenbezogenen Daten ergeben.

Datenverantwortlicher

Der Inhaber der Datenverarbeitung von www. gofluent. com ist goFLUENT Group SA, Route de Pré-Bois 20, 1215 Genf, Schweiz (“goFLUENT”). Wenn ein Registrierungsformular auf dieser Website präsentiert wird, kann der Inhaber der Datenverarbeitung je nach dem tatsächlichen Angebot oder dem Zweck der Datenerhebung variieren, es wird jedoch in jedem Fall in der Datenschutzerklärung des jeweiligen Registrierungsformulars angezeigt. Datenschutzbeauftragter der goFLUENT-Gruppe ist Christophe Ferrandou (privacy@gofluent. com).

Was macht goFLUENT mit meinen persönlichen Daten?

goFLUENT wird die hier angegebenen personenbezogenen Daten nur gemäß dieser Datenschutzerklärung verarbeiten. Weitere Informationen finden Sie in den Abschnitten B. und C. unten. Soweit die Verarbeitung Ihrer personenbezogenen Daten auf einer gesetzlichen Erlaubnis beruht, finden Sie Informationen darüber, welche personenbezogenen Daten goFLUENT für welche Zwecke verarbeitet oder nutzt, in Abschnitt B. Soweit eine Einwilligung in die Verarbeitung Ihrer personenbezogenen Daten erforderlich ist, finden Sie weitere Informationen in Abschnitt C. unten. Diese Informationen stimmen mit den jeweiligen Einwilligungserklärungen zu den einzelnen Bearbeitungsvorgängen im Consent Resource Center überein.

Dauer der Verarbeitung personenbezogener Daten.

Where goFLUENT is processing and using your Personal Data as permitted by law (see B. below) or under your consent (see C. below), goFLUENT will store your Personal Data (i) only for as long as is required to fulfil the purposes set out below or (ii) until you object to goFLUENT’s use of your Personal Data (where goFLUENT has a legitimate interest in using your Personal Data), or (iii) until you withdraw your consent (where you consented to goFLUENT using your Personal Data). However, where goFLUENT is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for goFLUENT to assert or defend against legal claims, goFLUENT will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.

Warum muss ich persönliche Daten angeben?

As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which goFLUENT cannot take action without certain Personal Data, for example because this Personal Data is required to provide you with access to our eLearning solution, process your orders. In these cases, it will unfortunately not be possible for goFLUENT to provide you with what you request without the relevant Personal Data.

Wo werden meine persönlichen Daten verarbeitet?

Die Server von goFLUENT, die personenbezogene Daten verarbeiten, befinden sich im Europäischen Wirtschaftsraum (EEA).

As part of a global group of companies, goFLUENT has affiliates within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever goFLUENT is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, goFLUENT may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Standard Contractual Clauses (according to EU Commission Decision 87/2010/EC or any future replacement) in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA. You may obtain a redacted copy (from which commercial information and information that is not relevant has been removed) of such Standard Contractual Clauses by sending a request to privacy@gofluent.com.

Rechte der betroffenen Personen.

You can request from goFLUENT at any time information about which Personal Data goFLUENT processes about you and the correction or deletion of such Personal Data. Please note, however, that goFLUENT can delete your Personal Data only if there is no statutory obligation or prevailing right of goFLUENT to retain it. Kindly note that if you request that goFLUENT delete your Personal Data, you will not be able to continue to use any goFLUENT service that requires goFLUENT’s use of your Personal Data.

If goFLUENT uses your Personal Data based on your consent or to perform a contract with you, you may further request from goFLUENT a copy of the Personal Data that you have provided to goFLUENT. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. goFLUENT will carefully consider your request and discuss with you how it can best fulfill it.

Furthermore, you can request from goFLUENT that goFLUENT restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data goFLUENT has about you is incorrect, (but only for as long as goFLUENT requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for goFLUENT processing your Personal Data and you demand that goFLUENT restricts your Personal Data from further processing, (iii) goFLUENT no longer requires your Personal Data but you claim that you require goFLUENT to retain such data in order to claim or exercise legal rights or to defend against third party claims or (iv) in case you object to the processing of your Personal Data by goFLUENT (based on goFLUENT’s legitimate interest as further set out in B. below) for as long as it is required to review as to whether goFLUENT has a prevailing interest or legal obligation in processing your Personal Data.

Please direct any such request to privacy@gofluent.com.

Recht, eine Beschwerde einzureichen.

If you believe that goFLUENT is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which goFLUENT has its registered seat.

Nutzung dieser Website durch Kinder.

This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.

Links zu anderen Webseiten

This website may contain links to foreign (meaning non-goFLUENT Group companies) websites. goFLUENT is not responsible for the privacy practices or the content of websites outside the goFLUENT Group of companies. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.

B. Wo goFLUENT meine persönlichen Daten auf der Grundlage des Gesetzes verwendet

In den folgenden Fällen ist goFLUENT berechtigt, Ihre personenbezogenen Daten gemäß dem geltenden Datenschutzgesetz zu verarbeiten.

Bereitstellung der gewünschten Dienstleistungen.

If you order services from goFLUENT, goFLUENT will use the Personal Data that you enter into the order or registration form (usually (a subset of) your name, (email) address, telephone number, company name and address, your job title and role only to process your order or to provide the requested service, such as access to our eLearning solution. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you with billing information and to process or provide customer feedback and support. This may also include conversation data that you may trigger via the goFLUENT web presences, contact forms, emails, or telephone. In this Privacy Statement, “services” includes (access to) goFLUENT’s eLearning, web services, offerings, other content, non-marketing related newsletters, whitepapers, tutorials, trainings and events.

If you use the goFLUENT eLearning solution, goFLUENT will also track your learning progress in order to make this information available to you. Furthermore, we communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer requests. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship. With regard to marketing-related types of communication (i.e. emails and phone calls), goFLUENT will (i) where legally required only provide you with such information after you have opted in and (ii) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us.

Ensuring compliance.

goFLUENT and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, goFLUENT is required to take measures to prevent entities, organizations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through goFLUENT’s websites or other delivery channels controlled by goFLUENT. This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to goFLUENT’s services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match.

Furthermore, you acknowledge that any information required to track your choices regarding the processing or use of your Personal Data or receipt of marketing materials (that is to say, depending on the country in which the relevant goFLUENT Group company operates, whether you have expressly consented to or opted out of receiving marketing materials) may be stored and exchanged between members of the goFLUENT Group as required to ensure compliance.

goFLUENT’s legitimate interest.

Each of the use cases below constitutes a legitimate interest of goFLUENT to process or use your Personal Data. If you do not agree with this approach, you may object against goFLUENT’s processing or use of your Personal Data as set out below.

Questionnaires and surveys. goFLUENT may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, goFLUENT may use such Personal Data to improve its products and services.

Creation of anonymized data sets. goFLUENT may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its and its affiliates’ products and services.

Recording of calls and chats for quality improvement purposes. In case of telephone calls or chat sessions, goFLUENT may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of goFLUENT’s services.

In order to keep you up-to-date/request feedback. Within an existing business relationship between you and goFLUENT, goFLUENT may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already purchased or used from goFLUENT. Furthermore, where you have attended a webinar, seminar or event of goFLUENT or purchased products or services from goFLUENT, goFLUENT may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product or service.

Right to object. You may object to goFLUENT using Personal Data for the above purposes at any time by email at privacy@gofluent.com. If you do so, goFLUENT will cease using your Personal Data for the above purposes (that is to say, under a legitimate interest set out above) and remove it from its systems unless goFLUENT is permitted to use such Personal Data for another purpose set out in this Privacy Statement or goFLUENT determines and demonstrates a compelling legitimate interest to continue processing your Personal Data.

C. Wo goFLUENT meine persönlichen Daten auf der Grundlage meiner Einwilligung nutzt

In the following cases goFLUENT will only use your Personal Data as further detailed below after you have granted your prior consent into the relevant processing operations.

News about goFLUENT’s Products and Services.

Subject to a respective provision and your consent, goFLUENT may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with goFLUENT (prior purchases, participation in webinars, seminars, or events or the use of (web) services) in order to keep you up to date on the latest product announcements, software updates, software upgrades, special offers, and other information about goFLUENT’s software and services (including marketing-related newsletters) as well as events of goFLUENT.

Erstellen Benutzerprofile

In the process of using its eLearning solution goFLUENT offers you the option to display personal information about you to other users and goFLUENT employees (Learning Consultants and Trainers), including but not limited to your name, photo, personal interests, skills. Kindly note that without your consent for goFLUENT to create such user profiles goFLUENT will not be in a position to offer such services to you where your consent is a statutory requirement that goFLUENT can provide these services to you.

Within any web offering, beyond the mere provision of access your profile is used to personalize interaction with other users (for example, by way of messaging or follow functionality) and by goFLUENT to foster the quality of communication and collaboration through such offerings and for goFLUENT to provide gamification elements (gamification is the process of taking something that already exists, such as a website, an enterprise application, or an online community, and integrating game mechanics into it to motivate participation, engagement, and loyalty). To the greatest extent supported by the relevant web offering, you can use the functionality of the relevant web offering to determine which information you want to share.

Spezialkategorien für persönliche Daten

In connection with the registration for and provision of access to an event or seminar, goFLUENT may ask for information about your health for the purpose of identifying and being considerate of individuals who have disabilities or special dietary requirements throughout the event. Any such use of information is based on the consent you grant hereunder.

Kindly note that if you do not provide any such information about disabilities or special dietary requirements, goFLUENT will not be able to take any respective precautions.

Event profiling.

If you register for an event, seminar, or webinar of goFLUENT, goFLUENT may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar for the purpose of communication and the exchange of ideas.

Weiterleitung deiner persönlichen Daten zu anderen goFLUENT Firmen

goFLUENT may transfer your Personal Data to other entities in the goFLUENT Group. In such cases, these entities will then use the Personal Data for the same purposes and under the same conditions as outlined in this Section C. above.

Revocation of a consent granted hereunder.

You may at any time withdraw a consent granted hereunder by sending an email to privacy@gofluent.com. In case of withdrawal, goFLUENT will not process Personal Data subject to this consent any longer unless legally required to do so. In case goFLUENT is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by goFLUENT up to the point in time of your withdrawal. Furthermore, if your use of a goFLUENT offering requires your prior consent, goFLUENT will not be (any longer) able to provide the relevant service, offer or event to you after your revocation.

D. US-spezifische Bestimmungen

Soweit goFLUENT den US-amerikanischen Datenschutzbestimmungen unterliegt, gilt zusätzlich Folgendes:

Nicht verfolgen.

Möglicherweise können Sie in Ihrem Browser die Einstellung “Nicht verfolgen” einstellen. Sofern nicht anders angegeben, erfüllen unsere Seiten keine “Do not track”-Anfragen. Sie können Cookies jedoch nicht akzeptieren, indem Sie die entsprechenden Einstellungen in Ihrem Webbrowser ändern oder, falls vorhanden, über den TrustArc Consent Manager, wenn die betreffende Website einen Link zu ihr enthält. Cookies sind kleine Textdateien, die beim Besuch bestimmter Seiten im Internet auf Ihrem Computer abgelegt werden, um Ihren Computer zu identifizieren. Bitte beachten Sie, dass Sie, wenn Sie keine Cookies akzeptieren, möglicherweise bestimmte Funktionen und Merkmale unserer Website nicht nutzen können. Diese Website erlaubt es Dritten nicht, Informationen über Sie im Laufe der Zeit und über mehrere Websites hinweg zu sammeln.

Anforderungen zum Schutz der Privatsphäre von Kindern.

We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact at privacy@gofluent.com.

Überarbeitet und veröffentlicht am 1. Februar 2018